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Information Support and Communication Technology

Information Support and Communication Technology

The services offered by Arka Service  largely range in all the IT technical sector for companies. Companies that decide to start a virtuous path of innovation and updating their business processes, their skills and those of their employees or the development of new channels or the expansion of their partnerships, must necessarily deal with the

The services offered by Arka Service  largely range in all the IT technical sector for companies.

Companies that decide to start a virtuous path of innovation and updating their business processes, their skills and those of their employees or the development of new channels or the expansion of their partnerships, must necessarily deal with the new information technology requirements and with new business models increasingly based on digital, cloud and mobility.

The new requirements imposed on companies by market force them to integrate new technological models with all types of production activities. This has completely distorted the market strategies based on parameters that are now anachronistic and traditional, which must then adapt to new models of engagement and new models of “doing the market”. In this scenario, Arka Service offers a complete range of services and ad hoc solutions to transform, optimize and increase the IT platforms of each company-customer, ensuring the management and maintenance of a whole service life cycle. The improvement of company productivity, the improvement of the quality level, flexibility and simplification of the management of IT environments are the first objective of Arka Service which translates into a certain increase in profitability that passes through the streamlining and speeding up of activities companies, both in the core business and in related activities.

How can Arka Service effectively intervene on a company’s IT infrastructure? Innovation is aimed at achieving excellent results thanks to the support of technologies and skills such as improved management of IT systems, the guarantee of a system that is safe from the risks of cyber attacks, the possibility of using virtual software or hardware that break down the expenditure, protection, management and data security.

In some cases, Arka Service also provides, ICT Supporton-site through its qualified technicians, that is, the “physical” intervention within the client company that constitutes, among other things, a possibility of direct comparison with the same. If this is not possible, Arka Service is equipped with remote assistance systems and Help Desk with which, as well as through telephone, chat and web ticket canons, can provide remote support for its users.

The project management blindly follows the rules dictated by the PMI (Project Management Institute), Arka Service boasts four professionals who have certification Project Management Professional (PMP).

In addition Aka Service is able to use ITIL methodologies (Information Technology Infrastructure Library) for which it provides more than 50 ITIL Foundation certified professionals, ITIL Service Strategy, ITIL Service Operation, ITIL Service Transition, ITIL Service Design and ITIL Continual Improvement.

Johnny Todd
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