IT support services are one of many aspects of your company that can be outsourced. You’re probably familiar with the term outsourcing and may already outsource some functions of your business such as the provision of security or cleaning services.
IT support is no different. With advancements made in readily available technology that mean your IT support team no longer has to be directly employed by you or based in the same building, there are few reasons not to take advantage of managed IT Support.
The Ability to Control Costs
The cost of employing permanent members of staff is usually the greatest expense for any business. IT support staff always need to be on call and available but aren’t always engaged with actively diagnosing and solving problems.
This spare capacity will always need to be paid for with a salaried member of staff, but with the ability to outsource the management of your IT network, you only need pay for the services you use.
Concentrate on Your Specialism
You are in business to provide a specific service and it’s a service that you do well. Having to directly employ staff to take care of an aspect of your business that is outside of your service offering requires you to become knowledgeable in several additional areas of expertise.
This is energy that could be directed and spent elsewhere, doing what you do best.
Access to Highly Specialised Skills
Any company offering IT support services or the managing of your IT infrastructure is going to have staff working for them who are at the top of their field. This expertise is going to include industry relevant and recognised qualifications, proving they are more than up to the job as well as many years of experience.
This level of expertise is going to be what gives you an edge against your competition – knowing that the secondary services and functions of your business are taken care and that they are unlikely to fail, keeping you up and running when everyone else is encountering issues.
Streamline Your Workforce
Many companies are now employing what is known as agile working; the ability to have your staff work from anywhere with an internet connection.
The benefits of agile working are a more efficient, well-motivated workforce that delivers when you need them to. The ability to outsource your IT support and have them provide their services remotely means that your staff have even less reason to come into the office, leaving you free to reduce desk count and lower your operating costs.
Reduce Your Risk
Making mistakes in the procurement of IT hardware and software can be expensive and leave you behind the curve. Rather than buy into a piece of software that might not be right for you, your IT support provider can instead suggest solutions and roll them out on your behalf.
As you can see, the benefits are numerous. If you’re located in London or the South-East, get in touch with an IT company in New Malden offering managed IT support services. If you’re unsure whether the IT services unique to your business can be outsourced, one phone call will answer all your questions.
Once you’ve experienced the benefits of outsourcing, you’ll wonder why you didn’t do it sooner.